tag:shiftie.statuspage.io,2005:/historyShiftie Status - Incident History2024-03-28T18:43:50+00:00Shiftietag:shiftie.statuspage.io,2005:Incident/200506562024-02-22T19:14:51+00:002024-02-22T19:14:51+00:00Clock In Portals - Text Input Issues<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>19:14</var> GMT</small><br><strong>Resolved</strong> - A fix has been deployed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:46</var> GMT</small><br><strong>Identified</strong> - We've received reports of users with iOS devices having trouble with text inputs on our Clock-In Portal application. We are currently investigating and will provide more details shortly.</p>tag:shiftie.statuspage.io,2005:Incident/200205942024-02-20T13:43:15+00:002024-02-20T13:43:15+00:00Issues with Timesheet Entries<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:43</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:47</var> GMT</small><br><strong>Monitoring</strong> - A fix has been deployed and we will monitor for regressions over the next few hours.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>18:19</var> GMT</small><br><strong>Update</strong> - A fix has been deployed for automatic clock-outs and functionality has been restored. You may observe timesheet entries having a later clock-out time than would be expected. This can be rectified by manually modifying affected timesheet entries.<br /><br />The window for affected timesheet entries is 12:00 GMT -> 16:00 GMT on 20/02/2024.<br /><br />--- <br /><br />Unfortunately, during internal testing of the UI fix, some further issues were found. We're still working on getting this resolved ASAP, although a fix is now not expected for deployment until 10:00 GMT 20/02/2024.<br /><br />In the meantime, a temporary workaround is to refresh the page when a timesheet entry is created, updated, approved, or otherwise modified. This will restore the UI temporarily until another entry is modified.<br /><br />Again, we apologise for any inconvenience this may have caused. We will be in contact, where necessary, with any companies affected by today's issues.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>15:57</var> GMT</small><br><strong>Update</strong> - A fix has been implemented for the original UI issues and is currently being tested internally.<br /><br />We have identified another issue, which is prevent automatic clock-outs for scheduled shifts. A fix has also been implemented for this and is being tested internally too.<br /><br />Another update will follow at 17:00 GMT.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>13:26</var> GMT</small><br><strong>Identified</strong> - We have identified an issue with the timesheet entries page where functionality including approving, creating, and updating records results in an unstable user interface (UI).<br /><br />We apologise for any inconvenience and appreciate your patience as we work diligently to implement a solution.</p>tag:shiftie.statuspage.io,2005:Incident/171918162023-05-09T16:35:17+01:002023-05-09T16:35:17+01:00Security Updates<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:35</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>12:32</var> BST</small><br><strong>Scheduled</strong> - All users will be automatically logged out of all devices at 16:30 BST on Tuesday 9th May and will need to log back in as part of a general security update.</p>tag:shiftie.statuspage.io,2005:Incident/168346192023-04-21T19:52:22+01:002023-04-21T19:52:22+01:00Security Updates<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>19:52</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>17:45</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:32</var> BST</small><br><strong>Scheduled</strong> - We will be applying important security updates for our core services, during which time the application may be unavailable to use. While the maintenance is in progress, you'll see a placeholder page in place of the normal Shiftie application. <br /><br />Note: scheduled notifications (e.g. missed clock ins) will continue to be generated, although sending will be delayed until the upgrades are finished.</p>tag:shiftie.statuspage.io,2005:Incident/147456632022-12-09T13:46:52+00:002022-12-09T13:47:54+00:00AWS Downtime<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>13:46</var> GMT</small><br><strong>Resolved</strong> - The issue has been resolved and the system has now been stable for the last 30 minutes.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>13:15</var> GMT</small><br><strong>Monitoring</strong> - AWS appear to have resolved the issue, however we are continuing to monitor for any changes.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>12:45</var> GMT</small><br><strong>Investigating</strong> - Due to a suspected issue with AWS we're currently experiencing some downtime. Our developers are investigating the issue in order to resolve it and we will update this status as soon as we know more.</p>tag:shiftie.statuspage.io,2005:Incident/105513872022-07-13T18:45:34+01:002022-07-13T18:45:34+01:00Application Maintenance<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>18:45</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>18:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>14:15</var> BST</small><br><strong>Scheduled</strong> - The infrastructure team will carry out routine upgrades on Shiftie's databases. The application will be unavailable while these upgrades take place.</p>tag:shiftie.statuspage.io,2005:Incident/97753322022-04-13T20:32:57+01:002022-04-13T20:32:57+01:00Application Maintenance<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>20:32</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed. We apologise that it has taken slightly longer than expected, but full functionality should now be restored.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>18:16</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>13:26</var> BST</small><br><strong>Scheduled</strong> - Following yesterday's maintenance event, the infrastructure team will continue to upgrade Shiftie's networking layer. During this time, components of the application may be unavailable.</p>tag:shiftie.statuspage.io,2005:Incident/97677832022-04-12T19:44:55+01:002022-04-12T19:44:55+01:00Application Maintenance<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>19:44</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>18:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>14:39</var> BST</small><br><strong>Scheduled</strong> - The infrastructure team will be performing critical upgrades on Shiftie's network layer. During this period, the app will be unavailable to use.</p>tag:shiftie.statuspage.io,2005:Incident/81656612021-10-11T20:05:46+01:002021-10-11T20:05:46+01:00Database and Network Maintenance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>20:05</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>18:02</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>12:39</var> BST</small><br><strong>Scheduled</strong> - The infrastructure team will be performing some essential upgrades on our databases and networking layer. These upgrades are expected to require a full system downtime of 2 hours, during which all application functionality will be suspended. Once the work is completed, full application functionality is expected to return immediately.</p>tag:shiftie.statuspage.io,2005:Incident/70750352021-05-28T20:30:50+01:002021-05-28T20:30:50+01:00Network infrastructure upgrades<p><small>May <var data-var='date'>28</var>, <var data-var='time'>20:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>19:52</var> BST</small><br><strong>Update</strong> - The infrastructure team are working hard to finalise the upgrades. We estimate they will complete the work within the hour.<br /><br />We will keep you updated with any changes.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>18:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>17:17</var> BST</small><br><strong>Scheduled</strong> - The Shiftie infrastructure team will be performing maintenance to improve our networking infrastructure, as well as applying major upgrades to the databases. During the upgrade window, both the Shiftie application and API will remain in maintenance mode.<br /><br />All API requests will return a 503 Service Unavailable response code and a generic maintenance mode page will appear for the main application.<br /><br />The public and private media CDNs will remain unaffected.</p>tag:shiftie.statuspage.io,2005:Incident/70726262021-05-24T16:30:32+01:002021-05-24T16:30:32+01:00Network infrastructure upgrades<p><small>May <var data-var='date'>24</var>, <var data-var='time'>16:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>10:12</var> BST</small><br><strong>Scheduled</strong> - The Shiftie infrastructure team will be performing maintenance to improve our networking infrastructure. During the upgrade window, both the Shiftie application and API will remain in maintenance mode.<br /><br />All API requests will return a 503 Service Unavailable response code and a generic maintenance mode page will appear for the main application.<br /><br />The media CDNs will remain unaffected.</p>tag:shiftie.statuspage.io,2005:Incident/68704712021-04-29T12:15:30+01:002021-04-29T12:15:30+01:00Database infrastructure maintenance<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>12:15</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>12:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>11:16</var> BST</small><br><strong>Scheduled</strong> - The infrastructure team will be performing essential maintenance on our database infrastructure. The maintenance will require up to a 15 minute downtime, during which the Shiftie application may be temporarily unresponsive. All services are expected to be back to normal after the maintenance is completed.</p>